SHIPPING POLICY

Thank you for visiting and shopping at SDworks.

Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

In the view of the latest circumstances related to the novel coronavirus, all orders are processed within 7 business days.

Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

SDworks is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

SDworks is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

 

DOMESTIC SHIPPING

- HONG KONG -

  • FREE  SHIPPING on HK$190+ order

  • Order below HK$200, shipping fee is HK$20

  • Courier: Hong Kong Post

  • Delivery time: 2-3 business days

Hong Kong Post: Local parcels are delivered within 2 business days after day of posting to Hong Kong, Kowloon and the major commercial and industrial areas of the New Territories; and within 3 working days to other areas.

INTERNATIONAL SHIPPING

- MACAU -

  • FREE  SHIPPING on HK$300+ order

  • Order below HK$300, shipping fee is HK$40

  • Courier: SF Express

  • Delivery time: 2-5 business days

- TAIWAN -

  • FREE  SHIPPING on HK$300+ order

  • Order below HK$300, shipping fee is HK$50

  • Courier: SF Express

  • Delivery time: 2-5 business days

  • Please provide your Full Name and  ID Card Number as SF Express requires

- ASIA ZONE 1 -

Shipping to South Korea, Singapore, Malaysia, Indonesia

  • FREE  SHIPPING on HK$300+ order

  • Order below HK$300, shipping fee is HK$50

  • Courier: Hong Kong Post

  • Delivery time: 7-14 business days#

- ASIA ZONE 2 -

Shipping to Mainland China,  Japan, Vietnam, Cambodia, Thailand, Philippines

  • FREE  SHIPPING on HK$300+ order

  • Order below HK$300, shipping fee is HK$60

  • Courier: Hong Kong Post

  • Delivery time: 7-14 business days#

- INTERNATIONAL ZONE 1 -

Shipping to Australia, Canada, France, Germany, Israel, New Zealand, Norway, Russia, Spain, Switzerland, The Netherlands, United States*

  • FREE  SHIPPING on HK$500+ order

  • Order below HK$500, shipping fee is HK$80

  • Courier: Hong Kong Post

  • Delivery time: 7-14 business days#

* Hong Kong Post: The US delivery area includes US P.O. box, overseas US military bases and all overseas territories of the US (e.g. Samoa (U.S.A. Territory), Guam, Marina Islands (Northern), Puerto Rico, Virgin Islands of the U.S.A., Micronesia, Marshall Islands, Palau, Wake Island, Caroline Islands, etc.).

- INTERNATIONAL ZONE 2 -

Shipping to Belgium, Brazil, Denmark, Finland, Ireland, Lebanon, Poland, Portugal, South Africa^, Sweden, Turkey, United Kingdom

  • FREE  SHIPPING on HK$500+ order

  • Order below HK$500, shipping fee is HK$100

  • Courier: Hong Kong Post

  • Delivery time: 7-14 business days#

^ Hong Kong Post: Compensation and insurance services are not applicable.

- INTERNATIONAL ZONE 3 -

Shipping to Austria, Hungary, Iceland, Lativa, Lativa, Luxembourg, Mexico^, Slovenia

  • FREE  SHIPPING on HK$500+ order

  • Order below HK$500, shipping fee is HK$120

  • Courier: Hong Kong Post

  • Delivery time: 7-14 business days#

^ Hong Kong Post: Compensation and insurance services are not applicable.

# Hong Kong Post: It may take 7 to 14 business days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. For destinations in extensive territory like Brazil and Russia, it may take more delivery time. Nevertheless, mail items will be treated as priority mail in the destinations, speeding up mail processing.

Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

Mail Tracking Data

Many overseas destinations, including the USA, Canada, the Netherlands and Germany, will not provide delivery status for registered mail.

There are four tracking points:

(1) Acceptance at counter; (2) Handed over to the carrier / Left for destination; (3) Arrival at overseas mail processing centre; and (4) Delivered.

© 2019 SDWORKS - ALL RIGHTS RESERVED.

FOLLOW US:

  • Grey Facebook Icon
  • Grey Instagram Icon